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Data Protection Policy / Declaration

Version of September 1 , 2023

This document, drawn up in accordance with the Federal Data Protection Act (nLPD) of September 25, 2020, describes how Happy Officine Sàrl processes the personal data that you transmit to us.

“ Personal data ” or “ data ” means any information relating to an identified or identifiable individual.

Who are we ?

Happy Officine Sàrl is a company incorporated under Swiss law. You can contact us:

How do we collect your data?

We collect your personal data when you:

  • Create a customer account
  • Make a purchase (address, contact, billing, etc.)
  • Contact our customer service
  • You sign up for a newsletter, a game or a product alert
  • Use or browse our website
Why do we use your data?

We use your data to:

  • To offer, improve and personalize our services
  • Respond to your requests or applications
  • Analyze and understand your needs
  • Provide targeted marketing, unless you object
  • Ensuring our legal obligations and our security
  • Prevent fraud and abusive behavior
  • Manage our IT platforms and systems
  • Carry out business transactions that include data transfers
What technologies do we use?

We use cookies and similar technologies to identify your browser or device.

You can configure your browser to refuse or limit cookies. Some services may not work without them (shopping cart, language, etc.).

We also use invisible images in our newsletters to analyze opening and engagement.

We may use Google Analytics or similar services to anonymously understand site usage.

We also use social plugins (Facebook/Instagram, Pinterest, etc.).

Do we share your data?

Yes, as part of our activities, to trusted third parties:

  • Service providers (IT, transport, payments, etc.)
  • Swiss or foreign authorities if required
  • Potential business buyers
  • Social or analytics platforms

We ensure that these exchanges are secure through appropriate contracts.

Transfer of data abroad

Some of our service providers may be based outside Switzerland. In this case, we guarantee an equivalent level of protection, in accordance with the nLPD.

Retention period

Your data is retained for as long as necessary to fulfill our legal or contractual obligations. Some data (system logs, orders, contacts) may be retained for up to 10 years.

Data security

We implement strict technical and organizational measures to protect your data against unauthorized access or loss.

Your rights

You may, under applicable law:

  • Request access to your data
  • Correct or complete incorrect information
  • Request erasure or restriction of processing
  • Transfer your data to another provider
  • Withdraw your consent at any time

Identity verification may be requested before processing. You may also file a complaint with the Federal Data Protection Commissioner (FDPIC) .

Contact us

For any questions or to exercise your rights, contact us at hello@happyofficine.com

Updates

This policy may be modified at any time. The online version is authoritative. We will notify you if any significant changes are made.

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