💄 New - Pomponne: The natural makeup-care that makes you glow

Deliveries & Returns

Deliveries

Who will transport my order?

Your orders are transported by Swiss Post, Happy Officine only delivers in Switzerland.

After shipment, you will automatically receive a tracking number.

What are the delivery costs?

Orders under 50 CHF

Delivery type Price
PostPac Economy 6.90 CHF
PostPac Economy (Insurance & Signature) 7.90 CHF
PostPac Priority 9.90 CHF
PostPac Priority (Insurance & Signature) 10.90 CHF

Orders over 50 CHF

Delivery type Price
PostPac Economy Free
PostPac Economy (Insurance & Signature) 1 CHF
PostPac Priority 6.90 CHF
PostPac Priority (Insurance & Signature) 7.90 CHF

How long will it take to receive my order?

Orders confirmed before 12 p.m. are generally shipped the same day (Monday to Friday).
Orders placed on Saturdays, Sundays, public holidays (VD), December 24 and 31 are shipped the following business day.

Estimated delivery times:

Delivery type Time limit
PostPac Economy 2 to 3 working days
PostPac Priority 1 to 2 business days

Delivery times are indicative and non-binding. Happy Officine cannot be held responsible for any delay or malfunction of transport services.

Returns

Do you want to return an item?

You have 15 days from the order date, including postal return times.

Returns are free. The item must be intact, unopened, and in its original packaging.
Sale items are not eligible for return.

How to proceed?

Use the contact form in your customer area

We will provide you with a free shipping label, the package must be dropped off at a post office properly packaged.

After checking the item, a voucher for an equivalent amount will be sent to you within 8 days.

No refund or invoice credit will be offered.

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